50 Years Of Trust | Engineering The Next Energy ERA

ISOTEX Services

O&M, AMC & After-Sales Support

Residual Life Assessment, boiler revamping, capacity upgrades, and modernization of legacy thermal assets.

O&M, AMC & AFTER-SALES SUPPORT

ISOTEX's relationship with customers does not end at commissioning.

Our after-sales ecosystem is designed to ensure every installation delivers peak performance, maximum availability, and minimum lifecycle cost throughout its operating life. From rapid breakdown response to structured maintenance contracts, we are your long-term thermal energy partner.

FIT Service — Fast Intervention Team

FIT Service is ISOTEX’s proprietary rapid-response breakdown and technical support system. Available 24/7 across India, FIT Service connects plant operators directly to ISOTEX technical engineers via a dedicated WhatsApp channel — delivering faster response than any conventional service hotline.

FIT Service: Register a complaint on WhatsApp → ISOTEX responds within 2 hours → Field engineer dispatched within 24 hours.

24/7 WhatsApp Complaint Registration

Dedicated FIT Service WhatsApp channel with immediate acknowledgement — no waiting on hold, no voicemail queues.

2-Hour Technical Response

Physical field engineer dispatched to site within 24 hours for urgent breakdown situations anywhere in India.

24-Hour Field Dispatch

Physical field engineer dispatched to site within 24 hours for urgent breakdown situations anywhere in India.

Remote Diagnostics via SMARTWIZ

For IoT-connected installations, remote real-time diagnosis of fault codes, operational parameters, and system status.

Annual Maintenance Contracts (AMC)

AMC Tier 1 — Preventive

Scheduled preventive maintenance visits, safety inspection, combustion tuning, and performance health check. Recommended: 2 visits/year.

AMC Tier 2 — Comprehensive

All Tier 1 services plus priority breakdown response, NDT inspection, minor repairs, and spare parts advisory. Recommended: 4 visits/year.

AMC Tier 3 — Total Care

Full-scope AMC including all Tier 2 services, dedicated ISOTEX engineer allocation, spare parts supply, and guaranteed uptime SLA.

IBR Annual Inspection Support

Documentation preparation, inspection coordination, and technical support for annual IBR statutory boiler inspection and certification renewal.

Operations & Maintenance (O&M)

For customers who prefer to outsource boiler room operations entirely, ISOTEX offers full Operations & Maintenance contracts — where our trained operators run and maintain your thermal systems on-site as a managed service. This includes licensed boiler operators, shift scheduling, consumables management, performance reporting, and full liability coverage.

Spare Parts Supply

Genuine ISOTEX Spare Parts

Original manufacturer spare parts for all ISOTEX boilers and thermal systems — guaranteed fitment and performance.

5,000+ SKU Warehouse

Climate-controlled spare parts warehouse stocking 5,000+ SKUs for immediate dispatch across India.

Emergency Part Dispatch

Priority dispatch of critical spare parts within 24 hours for breakdown situations — nationwide delivery.

Third-Party Parts Advisory

Technical specification and sourcing advisory for third-party and legacy boiler spare parts where ISOTEX originals are not available.

Resources

Technical Downloads

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ISOTEX Global Company Profile
Global installation reference list and client testimonials across 75+ countries and 13 industry sectors.
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Incomparable References
Global installation reference list and client testimonials across 75+ countries and 13 industry sectors.
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Free Energy Audit Request
Request a free energy audit of your existing boiler — identify efficiency gaps and calculate upgrade savings.
Contact us

Get in Touch

Our engineering team responds within 24 hours. Share your capacity requirements and fuel preference. We’ll engineer the right solution.